Reviews
Beauty Lab + Laser reviews
Review themes and client feedback for Beauty Lab + Laser in Murray and Riverton.
Results
448 reviews found
4.91/5 average
We just had our first experience with the Beauty Lab and it was FABULOUS! We were looking for hydra facials and Shelby and Brooklynn, the estheticians, could not have been more lovely. Dallas and Madison at the front desk were so helpful and kind. Our skin is glowing and we are happy customers!
I used to go to the Murray location and am so excited they added a new location to Riverton!! Everyone is always so friendly and I won’t go to anyone else for my Botox. I hate needles and it is always such a smooth and quick process with Regan.
I went for the first time a couple weeks ago and Dallas I think was his name was so anmazing and great to talk to while I got my dermaplaning! Can’t wait to go back
I love Tori at the Murray location...I always have a great experience 😀 …
As always Chantal and the rest of the team at the Murray location are the only ones I trust with my face.
I had an overall average experience at this medspa. The front desk staff was friendly and welcoming, which I appreciated. My injector was professional, and the appointment itself went smoothly. However, I do wish the medical assistant, had been more personable, as they came across somewhat unfriendly, which made the experience feel less comfortable. If you’re looking for a quick Botox service, this place can be convenient. Otherwise, my experience was just satisfactory, and I wouldn’t consider it my go to medspa.
I very rarely choose male providers for care, but I decided to give Reagan at Beauty Laser Lab a chance because of all the flawless reviews. Unfortunately, my experience left me feeling dismissed and unheard. Just because I’ve had Botox and filler before doesn’t mean I don’t deserve a conversation about my goals or problem areas. Instead, Reagan immediately told his assistant how many units I’d be given, without ever consulting me directly about a plan or the cost. To be fair, I am happy with the results. But I did not feel comfortable with how the appointment was handled. It was over quickly and felt rushed, cold, and transactional. I was not given the opportunity to truly consent to the cost or treatment plan before he moved forward by quickly stabbing my face. He mentioned his “free touchups” policy, but in a way that felt more like a boast to his ego than reassurance. For the amount of money I spent, I expected thoughtful communication and personalized care. Instead, I walked away feeling like just another transaction. Later, someone I know shared that they had a very similar experience with him, which confirmed it wasn’t just me. I want to be clear that I don’t think Beauty Laser Lab is a bad place to go. In fact, I’ve had many people tell me they’ve had amazing experiences with other providers there. But in my opinion, Reagan may not be the right fit if you’re looking for a consultative, patient-focused approach.
My esthetician was great, but that’s about the only good thing. As soon as I walked in the front desk workers acted like I was an inconvenience that was interrupting their conversation. Not a welcoming environment at all.
I went in with a very specific request. I asked only for subtle lip shaping and made it clear that I did not want added volume because I was trying to avoid an overfilled or unnatural look. My goal was simple. Refine the shape, keep it natural. Immediately after the procedure, I noticed folds forming on the sides of my mouth. I brought this up and was advised to trust the process and give it time for swelling to go down. I followed that guidance and waited through the full healing period. The folds never went away. They are still clearly visible and noticeable enough that other people have commented on them without me bringing it up, which has been frustrating and honestly embarrassing. This is not the outcome I asked for, and it does not reflect what was discussed. What has been more disappointing is the lack of response. I reached out by email with photos and a detailed explanation of my concerns and never heard back. When a procedure affects someone’s face, follow up and accountability matter. For context, I have had lip filler done before at a physician owned practice. When I had a concern, I was brought back in the next day and it was corrected without hesitation. That level of care should be standard. Aesthetic work is both technical and artistic. It requires precision, but it also requires responsibility when the result is not right. In this case, there was no follow up and no effort to address the outcome. I will be posting before and after photos so others can make their own informed decision.
I got my dysport here for a few appts and I hated it. I felt as though the injector didn’t care what I wanted and just kind of did what she felt was needed. My appts always felt so rushed and every time you walk in and wait in the waiting area, it feels like a high school lunch room. Employees sit behind the desks and whisper and giggle and shoot glances at you as if they’re talking about you and it gives mean girl vibes. I haven’t been back in a while, so it’s possible that it’s not this way anymore, but that was my experience here. I won’t ever be back, nor will I recommend this place.
I felt rushed, my lips weren’t numbed, and they just jabbed me in the lips without asking what I wanted. I told them it was my first time ever getting lip filler, and they didn’t take the time to educate me on anything, except placing ice on my lips. I didn’t realize how “cold” this experience was until I went to another injector and had the complete opposite experience. I wouldn’t recommend based on my experience.
Avoid. This. Location. Justice burned me doing laser removal. It is painful and will likely leave a scar forever. I have been doing laser on multiple locations at the Murray location for the last 6-7 months and have NEVER had any issues. I decided to try this location since it is closer to home. From the beginning she did not seem very knowledgeable as she had to refer to the sheets on the machines numerous times to get the “right” settings on the machine. She did the initial zap to ensure the pain was fine, which it was and I vocalized that. She continued the treatment and it began to hurt VERY bad. I was about to ask her to stop but she finished one side and I said “wow.” She replied that it can get a little “spicy” or something similar. And had me turn my face before I could really gather my thoughts that something was off. I am well aware of the “spicy” feeling, again this is not new to me. But this was different. She did the other side which hurt just as much. When she finished she told me she did a “higher” setting to “really get those hair follicles.” Which I’m sorry, why have they never done that before at any of my 6 or 7 other appointments? It hurts, it’s going to leave a permanent mark on my face, and most of all I am completely disappointed that my inner Karen is coming out but this experience was not acceptable. Be better Beauty Lab + Laser.
Done my lips super crooked. Wanted me to pay to have them dissolved and then pay again to have them redone. My lips looked incredibly butch after going here! I am scared to have anything done by them ever again truly! They try to fit people in the smallest time frames due to high volume leading to poor outcomes. I tried making it work on two separate accounts before writing this rating.
If i could give it a zero I would, it hasn't been over a few months I've been noticing how the filler moved around and today it came out as a goey clear slime product that I knew wasn't a bodily fluid because it didn’t dissolve. And kept coming out of my lips. Very poorly injected, and they didnt even bother to really listen to my request and just did it very quick with zero actual caution or consideration. I would gladly go back in time and never go there again and waste my hard earned money.
I got my lips done here awhile back. Unfortunately, I moved away to another state and have not been back. I will finally be coming back to Utah in a couple weeks and not even 2 months ago I spoke with someone on the phone about dissolving my lips free of charge. I should have just booked it then with her but I wanted to confirm first I will be in Utah. I called today to make the reservation to dissolve my migrated lip filler and the person I spoke with told me it’s $250+. I mentioned to him that I understand it’s been awhile since I’ve been there (almost 4 years), but someone said not even 2 months ago that I could still come in free of charge. It seems like there is no communication and it’s whoever you get on the phone. While I do understand that it’s been awhile, but I made the call previously they were extremely sweet and understanding that my lips may have been overfilled and they’d be happy to put me down for a dissolving session and to start fresh so I can come back after healing to get new filler. When I asked why is it $250+ he said it’s because of the time it takes. Then he said it takes 15 minutes. So I’m a little confused by this customer service of charging an already existing customer who came to your establishment and had lips overfilled the same you would charge someone who has not been there. Suffice to say, if they’re charging existing customers then I might as well go to an establishment that is near me who also do a better job.
Crappy service. Was not walked through how my Botox session was going to go at all. I sat in the seat and the guy started injecting my upper lip with out counting down, explaining to me the service, or showing any interest with what I wanted. I’ve come here many times but after this service I will be reconsidering if I go here in the future.