Reviews
Beauty Lab + Laser reviews
Review themes and client feedback for Beauty Lab + Laser in Murray and Riverton.
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1,168 reviews found
4.94/5 average
I hate to be the one to say it, but the black chairs you lay down in for facial treatments, as well as other things, are super duper uncomfortable. :( And the ceilings are not at all fun to look at. :(
Everyone was pleasant. I was happy with initial results. Reason I’m rating my experience 2 stars is because I got a full lip plump on Feb. 15, 2024 and about 3 months in, it had dissolved. It wasn’t my first time getting filler and it usually lasts about 9 months so it’s worth it for me. First time trying Beauty Lab.
Hydrafacial is not worth it - 8 hours later my face is back to being dry. But the staff is nice.
The Phlebotomist was injected the Double Up shot so fast that the serum leaked out
I love this place and its services but to not allow customers to tip their employees on their own is unacceptable.
I went in with a very specific request. I asked only for subtle lip shaping and made it clear that I did not want added volume because I was trying to avoid an overfilled or unnatural look. My goal was simple. Refine the shape, keep it natural. Immediately after the procedure, I noticed folds forming on the sides of my mouth. I brought this up and was advised to trust the process and give it time for swelling to go down. I followed that guidance and waited through the full healing period. The folds never went away. They are still clearly visible and noticeable enough that other people have commented on them without me bringing it up, which has been frustrating and honestly embarrassing. This is not the outcome I asked for, and it does not reflect what was discussed. What has been more disappointing is the lack of response. I reached out by email with photos and a detailed explanation of my concerns and never heard back. When a procedure affects someone’s face, follow up and accountability matter. For context, I have had lip filler done before at a physician owned practice. When I had a concern, I was brought back in the next day and it was corrected without hesitation. That level of care should be standard. Aesthetic work is both technical and artistic. It requires precision, but it also requires responsibility when the result is not right. In this case, there was no follow up and no effort to address the outcome. I will be posting before and after photos so others can make their own informed decision.
I got my dysport here for a few appts and I hated it. I felt as though the injector didn’t care what I wanted and just kind of did what she felt was needed. My appts always felt so rushed and every time you walk in and wait in the waiting area, it feels like a high school lunch room. Employees sit behind the desks and whisper and giggle and shoot glances at you as if they’re talking about you and it gives mean girl vibes. I haven’t been back in a while, so it’s possible that it’s not this way anymore, but that was my experience here. I won’t ever be back, nor will I recommend this place.
I felt rushed, my lips weren’t numbed, and they just jabbed me in the lips without asking what I wanted. I told them it was my first time ever getting lip filler, and they didn’t take the time to educate me on anything, except placing ice on my lips. I didn’t realize how “cold” this experience was until I went to another injector and had the complete opposite experience. I wouldn’t recommend based on my experience.
Avoid. This. Location. Justice burned me doing laser removal. It is painful and will likely leave a scar forever. I have been doing laser on multiple locations at the Murray location for the last 6-7 months and have NEVER had any issues. I decided to try this location since it is closer to home. From the beginning she did not seem very knowledgeable as she had to refer to the sheets on the machines numerous times to get the “right” settings on the machine. She did the initial zap to ensure the pain was fine, which it was and I vocalized that. She continued the treatment and it began to hurt VERY bad. I was about to ask her to stop but she finished one side and I said “wow.” She replied that it can get a little “spicy” or something similar. And had me turn my face before I could really gather my thoughts that something was off. I am well aware of the “spicy” feeling, again this is not new to me. But this was different. She did the other side which hurt just as much. When she finished she told me she did a “higher” setting to “really get those hair follicles.” Which I’m sorry, why have they never done that before at any of my 6 or 7 other appointments? It hurts, it’s going to leave a permanent mark on my face, and most of all I am completely disappointed that my inner Karen is coming out but this experience was not acceptable. Be better Beauty Lab + Laser.
The first time I went I was in and out quickly, and told the injector where I like to be injected for my lip flip. I only ever do the inner two points of my lip, not 4 points because when I get the outer sides of my lips injected it makes me not able to use a straw/use mouth wash/etc. He did exactly what I asked and I loved my results. The thing that’s consistent through all med spas I’ve been to is that nurses leave detailed notes in patients charts, so when they return they know what to expect. After my first appointment, the injectors either failed to leave those notes in my chart… or, the second time I got injected the nurses didn’t read them. I guess it should’ve thrown me off that no questions were asked to me about my preferences (or anything, actually) but I just figured they knew what they were doing and looked at my notes. That was absolutely not the case. The nurse quickly injected the first inner point of my lip and then went to the outside. She did it so fast I didn’t even have time to register what happened until after she pulled the syringe out, and that’s when I said I don’t do the outer points. She didn’t even seem like she cared, she just said we could leave it and it may not be that bad (as I get injected near my nose on that same side for a gummy smile) or continue to inject the outer point on the other side of my lip. What was done was done and I know there’s nothing she could do about it now so I said just leave it and not inject the other side. But unlike what she suggested, it was that bad. It’s awful and embarrassing and I learned that far too late. This was 5 days before my birthday party, and it is clear in pictures how awful my mouth looks. I was so excited, but now I can’t and won’t post any pictures from my birthday because my smile is so embarrassingly lopsided. So bad so that I spent the day after crying because I didn’t realize it was that bad until I saw videos and pictures of myself. While I appreciate the quickness of the appointments and that she didn’t charge me for her/the previous nurses error, I did not appreciate the lack of professionalism from either not reviewing my charts and/or just not asking me any questions before quickly injecting me. Looking back on it and the more that I think about the appointment, the more unprofessional I realize it was. A little more client interaction and details to patient charts would’ve avoided this. I truly wish I didn’t come in for the appointment at all. I do not recommend this spa. I recommend finding a place that pays attention to patient chart detail and making sure they’re up to date, or at the very least just confirming with clients what they are wanting done.
Done my lips super crooked. Wanted me to pay to have them dissolved and then pay again to have them redone. My lips looked incredibly butch after going here! I am scared to have anything done by them ever again truly! They try to fit people in the smallest time frames due to high volume leading to poor outcomes. I tried making it work on two separate accounts before writing this rating.
If i could give it a zero I would, it hasn't been over a few months I've been noticing how the filler moved around and today it came out as a goey clear slime product that I knew wasn't a bodily fluid because it didn’t dissolve. And kept coming out of my lips. Very poorly injected, and they didnt even bother to really listen to my request and just did it very quick with zero actual caution or consideration. I would gladly go back in time and never go there again and waste my hard earned money.
I got my lips done here awhile back. Unfortunately, I moved away to another state and have not been back. I will finally be coming back to Utah in a couple weeks and not even 2 months ago I spoke with someone on the phone about dissolving my lips free of charge. I should have just booked it then with her but I wanted to confirm first I will be in Utah. I called today to make the reservation to dissolve my migrated lip filler and the person I spoke with told me it’s $250+. I mentioned to him that I understand it’s been awhile since I’ve been there (almost 4 years), but someone said not even 2 months ago that I could still come in free of charge. It seems like there is no communication and it’s whoever you get on the phone. While I do understand that it’s been awhile, but I made the call previously they were extremely sweet and understanding that my lips may have been overfilled and they’d be happy to put me down for a dissolving session and to start fresh so I can come back after healing to get new filler. When I asked why is it $250+ he said it’s because of the time it takes. Then he said it takes 15 minutes. So I’m a little confused by this customer service of charging an already existing customer who came to your establishment and had lips overfilled the same you would charge someone who has not been there. Suffice to say, if they’re charging existing customers then I might as well go to an establishment that is near me who also do a better job.
Crappy service. Was not walked through how my Botox session was going to go at all. I sat in the seat and the guy started injecting my upper lip with out counting down, explaining to me the service, or showing any interest with what I wanted. I’ve come here many times but after this service I will be reconsidering if I go here in the future.
I called in to make an appointment and get information and they were so helpful. Gave me a lot of details. I was asking about Laser Hair Removal. The person I spoke with on the phone was very nice and gave me all the information I needed to …
I went with a friend to get her lips done, excited to see what beauty lab was all about as I go to a plastic surgeon for my filler. She went to Reagan, even more exciting because he is known for these amazing lip plumps. I was shocked to …